Terms & Conditions Fortuna189 – Platform Usage Guide for Malaysia

Welcome to Fortuna189. By accessing, registering for, or using any part of our platform at fortuna189.best, you agree to be fully and unconditionally bound by the Terms & Conditions set out in this document. If you do not agree with any part of these terms, please discontinue use of the Fortuna189 platform immediately.

These Terms & Conditions constitute a legally binding agreement between you as the user and Fortuna189 as the platform operator. This document is to be read together with Privacy Policy and Responsible Gaming Policy us, all of which together form the entire agreement between both parties.

Fortuna189 reserves the right to update or modify these Terms & Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you remain aware of the latest terms in effect.

To register and use Fortuna189's services, you must meet all of the following eligibility requirements:

• You must be 18 years of age and above. Fortuna189 does not permit anyone under the legal age to register or use our platform under any circumstances.
• You must be an individual person, not a company, organisation, or corporate entity.
• You are not on any list of individuals prohibited from using online betting services under the laws or regulations applicable in your jurisdiction.
• You are registering in your own name and not as a representative or agent of any third party.
• All information you provide during the registration process is true, accurate, current, and complete.

Fortuna189 reserves the right to verify the identity of every new account applicant. We may request supporting documents such as a copy of your Malaysian identity card (MyKad), passport, or any other document we deem necessary for verification purposes (KYC — Know Your Customer). Accounts that fail to provide the required verification documents within the specified timeframe may be suspended or terminated.

You are solely responsible for the security of your Fortuna189 username and password. Fortuna189 shall not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

It is your responsibility to:

• Use a strong, unique password for your Fortuna189 account and never share it with anyone.
• Log out of your account after each session, especially when using a shared device.
• Notify the Fortuna189 support team immediately if you suspect that your account has been accessed by an unauthorised party.
• Keeping your personal information up to date (including phone number and email address) whenever changes occur, to ensure you continue receiving communications from Fortuna189 without issue.

Fortuna189 reserves the right to temporarily suspend an account if we detect suspicious activity or signs that an account may have been compromised. In such cases, we will contact you via your registered email address or phone number to verify your identity before restoring access.

Fortuna189 accepts deposits only via approved payment methods listed on the platform. All transactions are processed in Malaysian Ringgit (RM). Fortuna189 does not accept foreign currencies and does not charge any currency conversion fees.

Fortuna189 accepts the following deposit methods:

• Touch 'n Go eWallet — instant deposit, processed in under 30 seconds
• GrabPay — instant deposit, fully supported from the Grab Malaysia app
• Boost — Malaysian local e-wallet with instant processing
• ShopeePay — via the Shopee Malaysia app
• DuitNow — instant bank transfer using your phone number or national ID
• FPX Maybank2u — online banking transfer via Maybank Internet Banking
• CIMB Clicks — online banking transfer via CIMB Internet Banking

Fortuna189 will not accept deposits believed to originate from unlawful activities or from unauthorised third parties. Any deposit suspected of being made through fraudulent means will be frozen and reported to the relevant authorities. We reserve the right to request proof of payment method ownership at any time.

Fortuna189 processes valid withdrawal requests within 5 minutes to your registered payment method. The time it takes for funds to reach you may vary depending on your chosen payment method, though in most cases the funds will be available within the same timeframe.

Withdrawal terms and conditions you need to know:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals must be made to the same payment method used for the deposit (except in specific circumstances approved by our support team).
• New accounts that have not completed the identity verification process (KYC) are subject to a withdrawal limit of up to RM500 per month. This limit will be lifted entirely once verification is complete.
• Bonus balance that has not yet met the rollover requirements cannot released until those conditions are met.
• Fortuna189 reserves the right to place withdrawal processing on hold for up to 5 business days for security review or compliance purposes where deemed necessary.

All bonuses and promotions offered by Fortuna189 — including the welcome bonus, weekly cashback, festive bonuses, and VIP programme — are subject to specific terms stated alongside each offer. The general terms that apply to all Fortuna189 bonuses are as follows:

• Each bonus comes with a rollover requirements (turnover conditions) that must be met before any bonus balance or winnings derived from a bonus can be withdrawn. Rollover requirements vary by bonus type — please check the promotions page for the specific terms of each offer.
• Each account is eligible to claim each bonus one time only unless otherwise stated in the promotion terms.
• The welcome bonus is available exclusively to new members who have never previously registered an account with Fortuna189.
• Fortuna189 reserves the right to withdraw any bonus awarded if there are indications that it was claimed in violation of our rules, including through the use of multiple accounts or false identity information.
• The validity period for each bonus is as stated in the terms of the respective offer. Bonuses that expire without meeting the rollover requirements will be automatically cancelled.

The Fortuna189 VIP loyalty programme offers a range of privileges to active members, including weekly rebates, higher betting limits, and more personalised account support. VIP membership is determined by your wagering volume over a monthly period and is subject to terms that may be updated from time to time.

All bets placed on the Fortuna189 platform are subject to the following rules:

• Bets that have been confirmed and accepted by the Fortuna189 system cannot be cancelled or amended by the player, except in situations that specifically permit cancellation (such as a match cancelled by the organiser).
• Minimum and maximum bet limits for each market, match, or game are set by Fortuna189 and are subject to change. Current limits are displayed on the betting interface before you confirm your wager.
• Fortuna189 reserves the right to void any bet accepted as a result of a technical error, a clearly incorrect odds price, or an extraordinary incident that compromises the integrity of the market. In such cases, the full stake will be returned to your account balance.
• For Sports Betting, official results announced by the relevant sports governing body (such as the Badminton Association of Malaysia, FIFA, BWF, and others) are final and binding for the purposes of bet settlement.
• In-Play betting (during a live match) is subject to system delays. Fortuna189 is not liable if an In-Play bet is accepted a few seconds after an in-match event occurs due to network or system latency.

Fortuna189 reserves the right to restrict the betting limits of any account we believe is engaged in activities that compromise the integrity of our betting markets, including but not limited to systematic odds arbitrage or the use of insider information.

Fortuna189 is fully committed to the principles of responsible gambling. We believe that betting should remain an enjoyable form of entertainment and must never become a source of financial, social, or psychological harm to any of our users.

The self-control tools we provide to all Fortuna189 users include:

• Daily/Weekly/Monthly Deposit Limits — set a limit on how much you can deposit within a given period.
• Betting Limits — limit the total amount you can wager within a set period.
• Cool-Off Period — suspend access to your account for a short period, from 24 hours up to 30 days.
• Self-Exclusion — opt to exclude yourself from the Fortuna189 platform for an extended period, from 6 months up to permanently.

Fortuna189 platform users are strictly prohibited from engaging in the following activities. Any breach of these prohibitions may result in immediate account closure and forfeiture of the entire balance without compensation:

• Registering or maintaining more than one active account at Fortuna189, whether using the same or different identity information.
• Using automated software, bots, scripts, or any mechanism designed to automate betting or actions within the platform.
• Colluding with other players in poker or casino games to gain an unfair advantage.
• Using insider information or information not available to the public to place sports bets.
• Conducting any form of money laundering through deposit and withdrawal activity on our platform.
• Providing false or misleading information during registration or the identity verification process.
• Accessing the Fortuna189 platform from a jurisdiction that prohibits online gambling if you are aware that you are located in such a jurisdiction.
• Abusing promotions or bonuses in ways that go against the intent of the offer, including registering multiple accounts to claim bonuses more than once.

Fortuna189 reserves the right to suspend or close any account without prior notice under the following circumstances:

• Proven or suspected fraud, money laundering, or any other criminal activity.
• Violation of any part of these Terms & Conditions.
• The user is in a jurisdiction where online betting is prohibited.
• The user is found to be under 18 years of age.
• A user who has applied for self-exclusion subsequently attempts to re-register or regain access to the platform.

You may also voluntarily close your account at any time by contacting the Fortuna189 support team. Prior to closure, all active bets will be settled based on actual results, and any balance eligible for withdrawal will be processed in accordance with our standard procedures. Bonus balances that have not met the rollover requirements will be forfeited without compensation upon account closure.

To the extent permitted by applicable law, Fortuna189 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of, or inability to use, our platform, including but not limited to:

• Financial losses from losing bets — this is an inherent risk you accept when placing a bet.
• Service disruptions caused by factors beyond our control, such as internet outages, e-wallet provider technical issues, or force majeure events.
• Financial losses resulting from unauthorised access to your account due to your own negligence.
• Disputed bet outcomes where the official ruling of the relevant sports governing body has been adopted by Fortuna189.

Fortuna189 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time at our sole discretion. Changes take effect immediately upon being published on this page with the latest update date.

We will endeavour to notify members of significant changes via email or in-platform notifications. However, it remains your responsibility to check this page periodically. Your continued use of the Fortuna189 platform following the publication of any changes constitutes your acceptance of the updated terms.

If you have any questions regarding these Terms & Conditions, please contact our support team via live chat on the platform or by email at support@fortuna189.best. We will endeavour to respond to every enquiry within 24 hours.